Receptionist/Administrator

Receptionist/Administrator | Hull | Full Time – 37.5 hours per week | From £23,400 depending on experience/qualifications

Our client is dedicated to providing affordable housing for those in need, making a real difference in the community.

You will play a crucial role in ensuring the smooth operation of the office, and provide support to  team members. You will be the first point of contact for visitors and callers, representing the organisation with professionalism and warmth. You will also assist with administrative tasks to support the efficient functioning of our services.  This will include data input into Sage 50 Accounts.

Our client's excellence is reflected in their impressive list of awards, including: The Times/RIBA Community Enterprise Scheme Award for Housing (1989-90), TSB Foundation Silver Winner (1990), Queen’s Award for Voluntary Service (2014), Empty Homes Awards Best Local Authority/Community Housing Partnership (2014), Lloyds Bank Foundation Charity Achievement Awards Valuing Volunteers Award (2015), UN World Habitat Award (Apply online only)), Howard League for Penal Reform Community Awards Organisation of the Year (2017), HRH The Duke of York Community Initiative Award (2017), and Empty Homes Awards Best Partnership Award – Giroscope & Hull City Council (2018).

Join the organisation in this rewarding role and be part of an award-winning team committed to transforming lives through affordable housing.

If you are professional, friendly, caring and supportive and eager to develop your skills, our client would like to hear from you. They would especially like to hear from you if you already have experience of working in a similar role.

Are you the right person for the job?

The following criteria are essential for this role
Excellent communication and interpersonal skills
Professional and welcoming attitude
Strong organisational skills
Attention to detail
Ability to multi-task and prioritise tasks in a busy, fast paced environment
Proficiency in Microsoft Office (Word, Excel and Outlook)
Ability to represent the company, and develop relationships in a professional manner
Be able to manage time effectively
Commitment to the organisation’s values and equal opportunities
What will your key responsibilities be?

Reception/Administration

Greet and direct tenants, prospective tenants, and visitors
Answer and respond to incoming phone calls; transfer or signpost as needed
Respond to public enquiries about our client’s services
Handle housing enquiries and provide advice
Schedule maintenance appointments and arrange access for repairs
Sort and file incoming mail
Manage utility accounts for vacant properties
Support the housing team with administrative tasks (e.g., letters, rent statements, file maintenance)
Follow organisational policies and procedures
Finance

Assist with data entry for bookkeeping (bank transactions, petty cash, credit cards, purchase invoices) on Sage 50 Accounts
Maintain financial records (printing, sorting, checking, filing)
Produce invoices
Set up payroll payments and distribute payslips weekly
Assist with financial reporting for grant-funded programs
Office Management

Keep the reception area clean, organized, and welcoming.
Maintain and coordinate office supplies.
Maintain records of staff leave (absences and holidays)
What can you expect in return?

20 days holiday plus Bank Holiday
NEST workplace pension
Free onsite (limited spaces) and street parking
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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