Postat în: Marketing în San Francisco | Adăugat pe site: |
Job Description
Visa Product Experience and Design is seeking an experienced, hands-on Design Research Manager with expertise in how user research can drive leading-edge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration. This person will play a vital role in developing new Products and Services directly for Visa’s clients and partners, as well as helping inform critical Human Insights employed by internal Product, Consulting and Account teams.
Job description
Execute all phases of qualitative research (scoping, research strategy, conducting, synthesizing, and reporting)
Effectively uses frameworks to independently build insights that create new and fresh opportunities/perspectives for the client
Demonstrate a strong understanding of the strengths and weaknesses of different research methods
Independently manages research workstreams, communicating project plan to stakeholders and identifying when to bring subject-matter experts in to elevate the work
Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders
Create personas, journey maps, user flows and other research artifacts
Support and help facilitate design thinking workshops with clients and stakeholders
Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products
Foster collaboration between Design, Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa
Mentor other design researchers and lead by example in delivering excellent individual work
Act as the voice of the user in project teams, ensuring design and product-focused deliverables meet the needs of our customers
Essential Functions
Experience leading qualitative research programs with a hypotheses-led/problem statement approach
Experience managing participant recruitment and associated privacy and data considerations
Knowledgeable of accessibility guidelines and best practices
Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients
Must be results-oriented, and have the ability to work independently, identifying when and where feedback will be valuable and incremental
Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
Refusal to compromise on commitments, quality and the truth
Successful track record developing relationships and engaging with colleagues across functions, levels and geographies, including within a virtual environment
Consistently demonstrates the mastery of basic business writing best practices in presentations and reports
Build trust in clients through expertise and commitment to quality and objectives
Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives
Knowledge of and experience with Visa products a plus
Experience with tools like Figma, dScout, (url removed)
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Relocation assistance is not provided for this role