Postat în: Altele în Bath | Adăugat pe site: |
Your new company
Hays are working with a global business based in Bath (BA1) to support with the recruitment of a permeant Service Desk Team Lead. The role is paying circa £40,000 depending on experience and is initially site based 4 - 5 days per week, however likely to go hybrid in the future and has free parking on site.
Your new role
In the role you will be responsible for overseeing and leading a team of 1st line Service Desk Analysts. This is a team of 9 with some on site and some globally / remotely. You'll ensure the team are providing timely and efficient IT support to end users, maintaining service standards and adhering to ITILv4 best practice. You will manage rotas and one to one sessions with the service desk team. Monitor performance with continuous improvement in mind and be involved in escalation management and major incident management.
What you'll need to succeed
To be considered for this role, you will need to have experience in a leadership / team lead role in a similar service desk environment. You will need to have good expertise regarding ITIL best practice and ideally hold an ITIL certificate. You will need excellent communication skills and familiarity with service desk tools and incident response management systems.
What you'll get in return
In return, you will work for a global brand who offer excellent internal development and career progression. You will receive a salary up to £45,000pa depending on your experience, + a competitive benefits package. There is free parking on site and in the future there will be an opportunity to work in more of a hybrid pattern.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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