Front Office Coordinator

Chippendale Audiology [ in Cape Coral, FL, is a dedicated audiology practice focused on enhancing the quality of life for patients, giving back to the community, and creating a supportive, growth-oriented workplace where team members can thrive professionally and personally.
Chippendale Audiology is seeking a FRONT OFFICE COORDINATOR to join their small, dedicated team in Cape Coral, FL.
As the first point of contact, the FRONT OFFICE COORDINATOR's responsibilities include managing appointments, providing administrative support, and ensuring an exceptional patient experience. In this role, you will play a crucial part in delivering excellent customer service and administrative support while also contributing to our community-focused initiatives.
RESPONSIBILITIES
* PATIENT COMMUNICATION: Serve as the primary point of contact for patients, both in-person and over the phone. Provide exceptional customer service by answering inquiries, scheduling appointments, and addressing concerns in a friendly and professional manner.
* APPOINTMENT MANAGEMENT: Coordinate and manage patient appointments, ensuring efficient scheduling and updating and maintaining appointment schedules accurately in the system.
* PATIENT INTAKE AND RECORDS: Gather patient information, including medical history, insurance details, and personal demographics. Ensure all patient records are complete and accurate and comply with relevant privacy regulations.
* ADMINISTRATIVE SUPPORT: Assist with various administrative tasks, such as data entry, filing, and organizing patient files. Maintain office and clinical supplies inventory.
REQUIREMENTS
* High school diploma or equivalent (some college coursework preferred)
* Previous experience in customer service or administrative roles is preferred.
* Excellent communication and interpersonal skills
* Strong attention to detail and organizational abilities
* Proficient computer skills and familiarity with office software
BENEFITS
* Healthcare Stipend
* Matching 401K
* PTO and Paid Holidays