Trilingual Customer Support

2

FRENCH SELECTION (FS)
Trilingual Customer Support
Location: Rugby
Salary: up to £31,000 per annum
Ref: 2321F
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2321F
Company offers full training and career progression
The company:
A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.
Main duties:
To deliver confident and effective first-line technical support to international clients.
The role:
- Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome
- Troubleshoot hardware issues and ensure cases are logged within the specified SLA
- Escalate calls with advanced technical queries to the appropriate team
- Arrange for the replacement of faulty hardware to be delivered to the customer
- Schedule site visits with the field service team
- Provide exceptional customer service
The candidate:
- Fluent in French and Spanish or German (written and spoken)
- Customer service or IT support experience desirable
- Problem-solving and excellent communication skills
- IT literate and computer savvy
- Pro-active, confident and dynamic personality
The salary: up to £31,000 per annum
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic