Guest Experience Manager

This is an incredible and impressive client, who own a wonderful boutique hotel and high class, multi awarded winning restaurant.
Family run and an exceptional team spirited environment where they offer their customers a wonderful experience, whether a stay, a restaurant experience or a planned function of celebration, weddings, birthdays or corporate functions.
So, we are seeking a highly energetic, professional person to join the team, responsible for hosting the customer experience.
To apply for the role you will have ideally worked within a similar role, front of house reception and customer services from a Hotel or 5 star restaurant. You may have also worked for hotels in a marketing or venue booking management position. Here below are details of the hours and duties:
This role is 4 days per week and 1 Saturday every 2 weeks – equating to a 36 hours.
You will be the face and voice of the business and will be enthusiastic and committed to delivering exceptional customer service. Enjoy applying your own initiative and willing to go the extra mile to make their customers feel special.
Front of house experience is an advantage and have proven hotel reception experience. Good standard of written English, impeccable presentation. Be punctual and reliable and have good administration skills. Potential for more hours if interested too in growing the role, undertaking some accounting duties and KPI reporting.
The role will include:
* General reception duties, includes making bookings for the hotel and restaurant, liaising and controlling reservations through OTAs, sending confirmations, taking payments and deposits, arranging menu pre orders, answering emails.
* Basically managing hotel and restaurant reservations along with the whole guest experience. Housekeeping planning, stock management and general administration duties.
* Conference and meeting room organisation and delivery, health and safety routine checks too.
* Must have a showstopping smile, be a gifted multitasker – confident in talking to people, be well travelled and genuinely interested in food and dining.
Weekly hours:
Monday - 9:30am - 4:30pm
Tuesday - 10:30am - 6:30pm
Wednesday - 10:30am - 6:30pm
Thursday - 9:30am - 4:30pm
Friday off
Alternate Saturdays 12pm - 8pm
A truly fabulous role working within a passionate and supporting team with great family values to high class service.
Call Monica or Darryl for details or why not apply immediately. We are looking to recruit someone asap