Manager, Global Market Ops

Job Description
Team background:
When Oliver Jenkyn, Group President, took his new role in early 2023 – he stood up the “Global Markets” team. This group of executives represents 100% of the revenue of the company, bringing together 5 of the Regional Presidents and the key client-facing functions (MS&A, DP, Global Clients, Global Deals). The Operations team is responsible for supporting the Group President as well as the Global Markets team more broadly in achieving its top priorities (OKRs) – across an array of strategic and operational activities.
Job Description:
The Manager, Global Markets Operations is a key member of the Global Markets Operations team, reporting to the VP, Global Markets Operations. They will focus on both strategic and execution-oriented topics.
Strategic topics could include: global coordination on key risks facing multiple regions (e.g., A2A, RTP, Wallets, Regulatory activity, Localization), consideration of new business and operating models, identification of key trends impacting our business and codification of a “library” of local payments experiences globally, MSO priorities, Sales Transformation initiatives, SMB Acceptance priorities, optimizing and streamlining corporate processes (e.g., Deal Refresh) etc. 
Execution-oriented topics could include: OKR authoring and tracking, EC reporting on key business updates across the Global Markets team, crafting presentations on key business topics and global payments trends for external /internal audiences, Quarterly Business Reviews facilitation, Budget facilitation, crafting agendas and content for market visits around the world, planning for key events like AMK, etc.
Across all topics, the role will require highly effective collaboration and stakeholder engagement across a wide array of functions – incl. collaborating with senior leaders (key stakeholders include but are not limited to: Regional and functional BPOs, Regional Leadership teams, Country Managers, Global Sales and Commercial Operations, the Office of the CEO, Finance, Corporate Strategy, and more).  
Responsibilities include supporting the VP on:
Owning and prioritizing the running list or “backlog” of topics relevant for the President and the Global Markets team
Executing against the key priorities
Preparation of materials for key forums and meetings – slide deck creation and scripting
Assisting in the development of perspectives on a range of priority strategic initiatives as indicated by Group President
Crafting the agenda and working with stakeholders on content for the President’s key internal forums: The Global Markets Leadership team and the Market Leadership Council
Contributing to the knowledge of key market themes/trends
Supporting the management of the Global Markets Team and the Group Presidents’ own operating model (e.g., market visits, corporate calendar, process optimization etc.)
Engaging with stakeholders across a range of priority topics
Collecting data on financial and other business performance and synthesizing outcomes (for mid and year-end assessments)
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Relocation assistance is not provided for this role