Night Operations Manager - Bilingual

Join City Wide Facility Solutions in Southwest Los Angles as a Night Operations Manager and oversee the nightly execution of janitorial services across multiple sites and recruitment of new vendors and contractors. This role is perfect for those with a background in janitorial operations, who excel in ensuring compliance and maintaining high standards of cleanliness and client satisfaction.
Why Join City Wide?
Critical Leadership Role: Directly influence our operational success by managing and ensuring compliance with janitorial contracts during the night shift.
Dynamic Work Environment: Manage a variety of sites, interacting with different teams each night, ensuring that operational standards are met consistently.
Career Growth: With City Wide's commitment to internal promotion and professional development, your career trajectory has substantial room to advance within our organization.
Key Responsibilities:
Contract Compliance and Quality Assurance: Ensure that all cleaning crews adhere to contractual obligations by conducting regular site inspections and audits.
Team Coordination and Training: Direct and train night-time cleaning crews, providing them with the guidance needed to meet and exceed our service standards.
Operational Planning and Workload Management: Help workload the building by assessing needs, scheduling tasks, and allocating staff effectively to ensure efficient operation and compliance with service standards.
Problem Resolution: Address and resolve any issues or complaints from clients promptly, maintaining high client satisfaction.
Operational Reporting: Maintain diligent records, including nightly recaps and compliance reports, to ensure all tasks meet our strict guidelines.
Sourcing and Recruitment: Search and recruit new building maintenance contractors to join our approved vendor list
We Offer:
A competitive salary and comprehensive benefits package.
Opportunities for professional growth within a supportive company culture.
Training and development programs tailored to enhance your leadership and operational skills.
Metrics for Success:
Conduct 1-3 inspections per account each month to ensure compliance.
Resolve any complaints or requests from clients within 24 hours.
Ensure all morning inspection tasks are closed within 48 hours.
Achieve 100% on sending nightly recaps to document activities and compliance status.
Become a pivotal part of City Wide Facility Solutions by ensuring our standards are upheld every night. Apply today and step into a role where your expertise in janitorial services and commitment to excellence will be highly valued and rewarded.
Requirements
High school diploma required or equivalent experience in commercial janitorial services industry.
Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Proven experience in janitorial supervision, with a strong focus on quality control.
Excellent leadership and time management skills.
Familiarity with cleaning equipment and technologies.
Ability to work independently and make informed decisions.
Bilingual abilities are advantageous but not required.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
MS Office, Internet skills required
We believe character and attitude is a much more effective indicator of success in this role than any kind of prior experience. If you are trustworthy, energetic, and detail-oriented, we would love to have you join us in building our team together.
Bilingual in Spanish is a must, and previous experience managing contractors / vendors are helpful.
Benefits
Paid Training
Car Allowance
Company cell phone
Dental & Vision options
Life Insurance
Health Insurance
Paid Vacation Accrual