Repairs Planner

Position: Repairs Planner

Location: Stratford

Type: Perm, 8am-5pm, ful time office.

Salary: £27k per annum

Overview:

As a Repairs Planner, you will be responsible for efficiently scheduling and coordinating repairs and maintenance tasks across our social housing properties. You will liaise closely with tenants, contractors, and internal teams to ensure timely and effective resolution of repair issues, contributing to the overall satisfaction and well-being of our residents

Details of the role:

Schedule and plan repairs, maintenance for social housing properties in accordance with procedures and priorities
Act as the primary point of contact for tenants reporting repair issue, providing excellent customer service and keeping them informed about repair progress and appointments
Liaise with external contractors and suppliers to allocate repair tasks, obtain quotes, and monitor work quality ensuring compliance with contractual agreements and health and safety regulations
Answer incoming calls with regards to repairs issues
Effective use of their in-house system to actively schedule available Operatives and Sub-Contractors to jobs.
Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
Managing incoming repairs inbox and allocating repairs works appropriately.
Scheduling work for operatives to attend properties and undertake works.
Requirements

Previous experience in a similar role
Previous experience in call centre environment and/or dealing with high volumes of calls (desirable)
Excellent communication skills
Ability to prioritize tasks
Benefits

22 days annual leave which increases with length of service
Pension
Perkbox rewards
Long service rewards
Volunteering days

Please apply with you CV or contact Leah Seber at build recruitment. 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer