Project Delivery Assistant

Project Delivery Assistant

* Salary: £23,400 per annum

* Hours: Full-time (see 'Flexible working')

* Location: Flexible within Scotland. Blended or fully office based (from our office in Edinburgh).

* Closing Date: 23 June 2024

* Ref: MR 1241

We have an exciting opportunity to join the Services Delivery team as a Project Delivery Assistant, you will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

* We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).

* Enhanced parental leave.

* Private BUPA insurance.

* 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.

* Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

You will be part of the Service Delivery department where we administer loan and grants on behalf of Scottish Government.

This is a fantastic opportunity to be part of a dynamic team dedicated to promoting sustainable transport methods and energy efficiency measures in Scottish domestic properties working within a fast-paced environment.

The role

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role.

What you’ll do

* Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do.

* Contact customers as required via email/letter/telephone to resolve any issues.

* Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.

What you’ll bring

* Strong administrative experience demonstrating excellent administrative and numerical skills.

* Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis.

* Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority.

To Apply

Please click 'apply online' to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

Applications close 23.59, 23 June 2024. Interviews are intended to be held week commencing 24 June and week commencing 1 July.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the scheme that we are contracted to work on with Scottish Government means that we are required to comply with UK Government standards when carrying out pre-employment checks for new starters. This check is known as the Baseline Personnel Security Standard (or BPSS) check.

The BPSS checks will include a basic criminal record check (DBS check), verification of identity, verification of right to work in the UK and your previous 3 years employment history. Information obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role