Client Adviser

Job Title: Client Adviser
Location: Glasgow
Salary: £28,639 per annum, Increasing to £32,612 per annum following successful completion of a 6 months' probation period
Job Type: Full time, 12 Month Fixed term
Closing Date: 28th June 2024
We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team in Glasgow, on a 12-month fixed term contract. There is potential for this to be extended or made permanent.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help's visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you!
​ As the Client Adviser your duties would include:
* Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
* Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
* Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
* Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
* Assist clients to notify the authority of prescribed change of circumstances
* Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
* Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
* Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
The experience and skills you need:
* ​Provided a service to clients over the phone whose first language is not always English
* Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
* Proven experience of delivering complex information to clients with and without interpreters
What else to expect:
* The post holder may be required to travel to accommodation locations,
* Usual pattern will be hours within 8.30 and 5.30 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
Benefits:
* Flexibility and work life balance
* Enhanced family friendly provisions
* Additional holiday entitlements
* Perkbox benefits
* Non-contributory pension scheme.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
* This post is subject to a Disclosure and Barring Service (DBS) check
* This post is subject to a counter terrorism check (CTC)
For CTC application applicant must:
* Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain
* Be able to provide continuous UK address history for the previous 5 years
* Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment​​
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.
Candidates with the relevant experience or job titles of: Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive will be considered for this role