Head of Group & Events

Exciting Career Opportunity: Head of Groups & Events

Are you a dynamic and results-driven professional with a passion for leading teams and driving revenue growth? Our Client is looking for an experienced Head of Groups & Events to join their team and oversee both Groups and Conference & Events for our hotel. This role is crucial in ensuring the successful implementation of strategies and achieving revenue targets.

Role Overview:

As the Head of Groups & Events, you will be responsible for leading the Groups & Events team, managing key revenue streams, and ensuring the successful delivery of large annual events. You will work closely with the Revenue Manager and Sales & Marketing teams to drive total revenue and ensure the implementation of agreed strategies.

Key Responsibilities:

- Lead the hotel Groups & Events team, ensuring high performance and identifying opportunities and risks in revenue streams.

- Drive business in a total revenue approach, implementing strategy across all departments.

- Own and rebook large annual events, ensuring continuity and growth.

- Present in revenue and stakeholder meetings, collaborating on budget and strategy preparation.

- Maintain systems, ensuring SOPs are in place and regularly reviewed.

- Develop a talent pipeline and personal development plans for team members.

- Support daily departmental tasks and ensure regular reporting and follow-up on SMART actions.

- Manage team performance, guest experience, workforce planning, and departmental profit delivery.

- Attract, develop, and retain talent, solving complex problems and creating an environment for best practice sharing.

Qualifications:

- Minimum of 3 years’ management experience within Hotel Conference Sales or 5 years’ experience in a hotel commercial office in a management role.

- Knowledge of Reservations and C&E tools and systems (e.g. Opera, Delphi).

- Experience in forecasting, strategic planning, and implementing pricing and selling strategies.

- Proven track record of delivering results and effectively leading teams.

- Excellent communication skills, problem-solving abilities, and strong planning and analytical skills.

Metrics for Success:

- Achieving RevPAR, TRevPAR, GOP targets, and other commercial metrics.

- Meeting budgeted revenue targets and achieving high conversion rates.

- Positive feedback from mystery calls and event evaluations.

- High colleague engagement and retention rates.

Join Us:

If you have a passion for driving revenue and leading a high-performing team, we want to hear from you! Apply now to be a part of our dynamic team and take your career to the next level.

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For more information contact Julia Marshall