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Claims Handler
Location: Gloucester, Gloucestershire
Hours: Fulltime, Permanent
Salary: £26,000 - £28,000 per annum
Job Description
Our Client is looking for a Claims Handler to be a part of the Customer Service Team, you will oversee aftersales issues, ensuring fair outcomes for both customers and the business. Your role involves building strong relationships to effectively manage multi-departmental issues and prevent escalations.
Key Responsibilities of a Claims Handler
* Answer any queries via phone and email.
* Deliver high-quality case management and uphold company values.
* Resolve aftersales cases within KPIs.
* Assist in advising Customer Service teams on products and inquiries. Ensure compliance with company policies.
* Collaborate with Quality & Supplier Manager and departments to understand aftersales drivers. Help maintain company policies.
* Attend meetings to support aftersales resolution and train Customer Service teams.
* Support various Customer Service team activities as needed.
Key Skills of a Claims Handler
* Previous experience working with claims, complaints or a busy customer service role
* Attention to Detail.
* Excellent verbal and written communication skills to clearly explain processes.
* Ability to evaluate information, identify patterns, and make informed decisions.
* Strong customer service skills to handle inquiries.
* Ability to negotiate settlements and agreements effectively.
To be considered for this role apply now or get in touch with Katie Tyrrell at First Base Employment