American Girl Personal Shopper (Seasonal)

Job Description
The Opportunity: The Personal Shopper is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Department Manager. This position is responsible for giving customers the highest level of personalized service through client development.  The individual we seek has high energy and a positive attitude, is highly organized, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.
What Your Impact Will Be: 
Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining, and store experiences, overcoming objections, and closing the sale, and responding to special requests. 
Build a client base and foster client relationships by optimizing selling opportunities.
Maintain regular communication with clients via phone and written correspondence, including scheduling appointments on a regular basis.
Maintain client information in an organized manner.
Meet or exceeds personal and department sales goals.
Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
Assists with training new employees to the department.