Sales & Customer Service Coordinator

Sales & Customer Service Coordinator

Leeds, LS7 2AW – office based – free parking

Salary circa £11.50 ph dependent on experience

Full Time – flexibility offered

Our client are one of the UK's leading suppliers of Washroom, Cleaning and Janitorial Products.

Due to company growth, they are now looking for a Sales & Customer Service Coordinator, where you will be at the heart of their operations ensuring smooth logistics and exceptional customer satisfaction.

Responsibilities but not limited to:

Parcel Management:

Verify manifests to ensure timely delivery of parcels.
Address any delivery issues promptly by contacting customers or senders and arranging redelivery.
Coordinate with Parcel Force for updates on stalled parcels.
Add daily orders to Parcel Force for efficient processing.
Purchase Order Management:

Assign tracking numbers
Organise tracking information into relevant folders before invoicing.
Update portal with tracking numbers and email tracking imports orders daily.
Manage invoicing, including writing invoice numbers and verifying prices.
Customer Interaction and Sales Support:

Efficiently handle incoming calls, directing them to the appropriate person or taking messages.
Process purchase orders from customers promptly and assist with product inquiries and pricing.
Support sales calls with relevant information and assistance.
Email Correspondence:

Respond to customer and company emails promptly and professionally.
Direct emails to the appropriate recipient, ensuring efficient communication.
Personal Assistant and Marketing Duties:

Assist in managing the workload by scheduling meetings and reminders.
Prepare necessary documents for meetings, including PDFs and price lists.
Update website and create social media presence
Shipping Logistics:

Request shipping quotes via email and maintain a log in Excel.
Coordinate shipping documents with relevant shipping companies.
Monitor and update ETA's, noting any delays promptly.
Who we are looking for:-

Excellent communication skills with a customer-focused attitude
Strong organisational skills and attention to detail
Previous experience within a sales environment converting opportunities into transactions
Problem-solving skills with the ability to address delivery issues, handle customer complaints, and find solutions to logistical challenges in a timely manner.
Proficient in Microsoft Office
Good time management
Marketing experience particularly around social media platforms desirable
Interested? please submit your updated CV and a cover letter outlining your suitability for the role.

INDLS