Patient Care Administrator

Our client, a distinguished medical centre, is currently seeking Patient Care Administrator to integrate into their esteemed team. In this role, you will play a pivotal role in facilitating patient access to the necessary services and healthcare professionals, ensuring a seamless and efficient experience. As a Patient Care Administrator your responsibilities will include providing general and administrative support to the practice team, projecting a warm and approachable demeanour to patients and visitors both in-person and over the phone.

This opportunity offers the chance to make a meaningful impact within a professional healthcare environment while cultivating valuable skills and fostering positive patient interactions.

Responsibilities as a Administrator apprentice

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols.
Scanning of all incoming post.
Processing new patient registrations.
Sending patient information via post/email/Accurx
Processing requests for on-line access
Dealing with medical report requests. Reception

Receiving patients consulting with members of practice team.
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary. Appointments

Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
Deal with visits requests.
Recording requests for home visits and contacting duty doctor. Computer

Registrations of new patient's computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeats prescription request in accordance with practice guidelines. Telephone

Have working knowledge of telephone, during and after hours.
Answering telephone, taking messages, and redirecting queries as appropriate.

Skills / Experience

Excellent communication skills, written and relationship building.
Ability to write and read well.
Positive, flexible, proactive, and self-motivated approach to working with others.
A confident and determined approach.
Team player
Enjoys a challenge.
The ability to prioritise and plan your own workload.
A polite, confident, and friendly telephone manner
Confidence using computers, specifically office applications and CRM.
Competent understanding of IT

Qualifications

Minium: GCSE (grade A- C) including English and Mathematics, or equivalent

Prospects

The opportunity to potentially go into a permanent based position once completed the apprenticeship.

Job Title: Patient Care Advisor/Administrator Apprentice

Apprenticeship: Business Administration Level 3

Contract length: 18mths.

Location: Brighton

Salary: £8.60ph (36 hours per week £16,099.20 per annum)

Full time: Monday 1pm - 5pm - Tuesday - Friday, 8:30am - 5pm

For more information about this Administrator Apprentice role please contact Frankie Denahy at Next Step Apprenticeships