Customer Service Lead, Customer Service Associate,…

Customer Service Lead
Manage, Oversee, and support the Customer Service Associate
EDI order management
Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
Review any discrepancies against contracts/bulks
Check inventory availability if no contact/bulk exists- check with Sales prior to processing
Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
Follow up with accounts/buyers for EDI revisions/corrections
860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.
855 acknowledgements are being sent  with in the accounts timing requirement
Enter all Production inquires, paper PO’s and non B2B inventory orders
Check all orders prior to entering- all proper documentation has been provided from the account/sales.  Signature approvals provided (if not then orders cannot be entered until proper approval is provided)
Ensures timely and accurate order entry
Own and manage all Sales order Maintenance that needs to be completed daily
Direct Contact for our retail Partners
Cancellations- changes- move ups-extensions-purchase order corrections
UPC’s
EDI issues and corrections
Work with Sales and accounts for confirmations
Reworks- Approval process, sending proper documentation to warehouse and following up that it is completed.
Works closely with Allocators on order fulfillment process
Follow up with Sales on pending issues
Requirements
For Customer Service Lead: 5+ years in customer service; ideally within the apparel industry
For Customer Service Associate, Allocations, Shipping: 2+ years in customer service; ideally within the apparel industry
Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
Strong prioritization and time management skills with ability to delegate effectively
Strong computer/systems knowledge including MS Office applications
Benefits
Competitive compensation packages
Medical, Dental, Vision, FSA
Retirement Savings Plan Match
Summer Fridays
Discounts and More!
Annual Salary $75,000 - $85,000
The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.