Customer Service Advisor

Customer Service Advisor
Syston, Leicestershire – Hybrid working (2 days office based)
£23,500-£25,000p.a.
Start Date 24th June

* Do you enjoy being on the phones building rapport & handling customer queries?

* Have you previously worked in a call centre or customer service office environment?

* Would you like to be a part of a modern, innovate leader who are continuing to grow?

The Company:
ER Recruitment are working with a diverse, forward thinking organisation who pride themselves on their forefront of innovation and change. If you’re a customer focused individual who is keen to work in a busy environment where success is celebrated, we would love to hear from you.

Role & Responsibilities of the Customer Service Advisor:

* To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.

* Handling a large number of calls communicating with customers over the phone and email.

* Own and resolve all queries and issues effectively and efficiently.

* Investigating issues and working towards positive outcomes.

* Working in a busy environment, prioritising tasks in order of importance.

* Work on outbound calling campaigns when time allows.

* Delivering great customer service at all times.

* Inputting customer data into the business’s internal CRM.

* Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:

* Able to interview face to face in Syson on Tuesday 21st May.

* Able to start 24th June 2024.

* Able to commute to Syston, Leicestershire (public transport links limited)

* Experience working in a high volume/call centre environment.

* Excellent communication skills to build relationships.

* Able to deliver excellent customer service.

* Someone who is focused and pays attention to detail.

* A positive person who can handle difficult conversations.

* Good time management.

* IT proficient.

Additional Benefits:

* Monday to Friday role + 1 in 4 Saturdays (paid in overtime)

* Free onsite parking

* 25 days plus bank holidays

* Great onsite training

* Hybrid working office based 2 days per week after 3 weeks training completed

* Great annual leave package with opportunity to purchase up to 5 days extra leave

* Enhanced family friendly package

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.We look forward to hearing from you