European Technical Support Administrator

European Technical Support Administrator

What is the job?

Are you a meticulous and service-oriented professional? Do you thrive in administrative roles and excel in providing top-notch customer support? If so, our client has an exciting opportunity for you to join their UK office as a European Technical Support Administrator!

Working Hours: Monday to Friday, 8:00 am – 4:30 pm (Hybrid working available)

Key Responsibilities:

* Administrative Support: Assist their European technical support and sales teams with various administrative tasks.

* Customer Communication: Engage with customers via phone and email, maintaining records in the CRM system.

* Quotation Creation: Generate quotes for special products.

* Data Maintenance: Manage data for special articles and configurations in the ERP system.

* Order Coordination: Handle the processing and coordination of repair, replacement, customer-supplied material, and loan orders.

* Cost Estimates and Reports: Coordinate repair cost estimates and quality management reports between customers and repair sites.

* Replacement Items: Work with manufacturing sites to coordinate replacement items.

* RMA Follow-Up: Monitor open RMAs and provide status updates to customers.

* Cross-Support: Offer support to CSR teams as required.

Requirements:

* Experience: Work experience in a technical field is preferred.

* Skills:

* High standard of customer service via phone and email.

* Accuracy and attention to detail when processing orders and RMAs.

* Familiarity with Microsoft Dynamics AX or similar ERP systems.

* Proficient in English (B2+); proficiency in another European language (German, Swedish, French) is preferred.

* Excellent written and verbal communication skills.

* Service-oriented mindset.

* Problem-solving abilities in a fast-paced, constantly changing environment.

* High attention to detail.

How to apply:

Contact David Mason at Greys Specialist Recruitment