โพสต์ใน: วิศวกรรม ใน Warrington | Posted: |
Are you passionate about technical excellence and problem solving?
Explore a rewarding career as a Technical Sales co-ordinator at Grundfos Pumps!
Join our innovative team, building growth by co-ordinating technical solutions for our renowned pumping systems. If you have a passion for sales and technical pump expertise, apply now!
Grundfos are looking for a Technical Sales Co-ordinator to join our team based in our office in Warrington, Manchester or remotely . This role provides technical support to our Commercial Building Services customers and contributes to a thriving sales team whilst delivering great customer services through various channels, telephone, email, SAP CRM quotations.
The Team
The internal sales team has a solid work culture but also focuses on value-based sales and close relationship with our customers and other important stakeholders. Even though you will experience demanding work situations, we have the ideal balance between fun and hard work. The team spirit is not only present in the department but throughout Grundfos.
What is the job about?
As an Technical Sales coordinator you will be the coordinating linkage between customer and the sales team. Your main goal is to meet customer’s expectations and deliver quality customer service. You will provide technical support and assistance to both customers and Grundfos employees.
Primary responsibilities:
* Review and calculate customer quotations and provide the correct product to suits customers need in terms of quality, price and delivery
* Prioritize and process customer requests presented via the SAP CRM system – (Email, IR & RFQ/RFI’s and instant messaging)
* Use database systems and technology to deliver great customer service
* Work as part of the sales team to deliver positive company sales results
* Obtain and evaluate all relevant information to handle product and service enquiries
* Maintain thorough and accurate interaction records within SAP CRM system.
* Organise daily workflow to meet customer expectations and set SLA’s through the various applications within SAP- (Gannt chart & RFQ inbox)
* Provide pre-sales technical assistance and product education
* Provide after-sales support services and provide technical back up as required
* Process CRM quotations & opportunities within set customer SLA’s
* Handle and resolve customer complaints
* Knowledge sharing with internal and external colleagues
* Working as an internal buddy to support our customers and sales teams, this may involve customer visits
This role is office based in our Warrington office, 3 set days per week, with the remaining two days open to work from home if you wish. The working hours are 08:30am-17:00 Monday to Friday (37.5 hr per week), with 1 hour for lunch.
What do you need to apply?
* A high-level knowledge of pumps and pumping systems is a necessity.
* Knowledge of Engineering applications
* Knowledge of SAP CRM (not essential but very advantageous)
* Familiarity with Microsoft office programs; outlook, teams, excel, word, PowerPoint
We are looking for someone who is able to communicate across all levels both internally and externally and is happy communicating with customers/staff both by phone, email and face to face. You must also be able to meet deadlines in a demanding environment.
Why Grundfos?
At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Furthermore, we offer:
* 25 days holiday plus bank holidays
* Flexible benefits package
* Access to internal training and opportunities
* A wide range of employee benefits and discounts
* Free parking
* Comfortable and modern office working environment
* Free hot and cold drinks
If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’.
Look forward to hearing from you