Technical Support Engineer (Industrial / Automation)

With nearly 50 years of experience behind them, this is a global company that continues to grow, having doubled in size over the last five years. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted. They are big advocates of personal development, growth and progression, with many success stories of this across the company.
The Technical Support Engineer role is initially for 6 months. This ‘may’ go longer, but at this stage, it’s for 6 months.
Salary, Hours and Benefits
* £30,000 (pro-rata, initially a 6-month role)
* 37.5 hours per week, with some flexibility and an early Friday finish
* The chance to join a very successful and growing business
* Up to 10.5% company pension
* Company bonus
* 33 days holiday (including bank holidays)
* Cash health plan
* A modern, forward-thinking place to work
Commutable From: Wolverhampton, Walsall, Telford, Shrewsbury, Birmingham
Role Function
The Technical Support Engineer is the first line of technical support for partners, customers and the Regional Sales Managers. By understanding the technical details of the company part numbers, wiring diagrams, and applications, the Technical Sales Engineer will identify issues and support on technical questions and applications. This role will support to provide training and technical support to customers, partners, and sales managers.
You will receive training relative to applications, required tools, details on products and the specific role responsibilities. Thanks to the high levels of growth, the opportunity exists within the business to take on additional responsibilities and progress in your career.
Essential Candidate Requirements
* The Technical Support Engineer will have experience in technical support, field service, or engineering roles working with safety products or in industrial automation.
* Proficiency in troubleshooting and resolving technical issues.
* Knowledge of industrial safety systems, programmable logic controllers (PLCs), human-machine interfaces (HMIs), and related automation technologies would be useful. Hands on experience preferred.
* A good communicator, verbally and in writing as customer service is a key part of the role.
* Ability to work collaboratively within a team and with cross-functional departments (e.g., Design, Quality Assurance, Manufacturing).
Other Useful Experience
* Knowledge of industrial communication protocols (e.g. Profinet, Ethernet/IP, Ethercat).
* Experience with software tools used in automation (e.g., Siemens TIA Portal, Rockwell Automation Studio 5000).
* Proficiency in using diagnostic and testing tools for electronic and mechanical systems.
Key Responsibilities
* The Technical Support Engineer will review customers' concerns or questions, via all platforms to quickly understand their pain points and provide a suitable resolution, where a resolution is not immediately available process in line with technical support/quality procedures.
* Providing technical support to customers via face-to-face onsite visits will be required, telephone, and other platforms to support pre, during and post sales.
* Establish best practices for technical account management and demonstrate to internal sales team to help them, resolve customers issues, support an internal process for knowledge share.
* Request required part information and documentation from required departments.
* Define products for a range of applications and support application replication.
* Support creation of project books and drive standardisation and adherence to global specifications.
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our SALES vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me by phone or email, to have an informal, confidential chat.
Probe Technical Recruitment, providing Sales Engineering Recruitment Support since 1994