Trading Support Engineer - Fixed Income and Currency Desks

Job Description
Are you looking to join a company at the forefront of innovation and transformation? Look no further than Talan!
We are seeking a talented IT Support Analyst to join our team and work on IT Fixed Income projects. The ideal candidate will have expertise in supporting traders and sales teams and be knowledgeable in SQL, and Unix.
As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals dedicated to excellence. You will have the chance to contribute to develop our Finance engineering team and grow your career in a stimulating environment.
If you are a skilled Software Engineer with a passion for finance and technology, we encourage you to apply for this exciting opportunity. Join us and take your career to the next level!
Role and responsibilities
Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.
Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally - Multi-tasking environment.
Crisis Management with communication to end-user and senior management
Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
Communicate with users regarding application outages and upcoming events like release, project.
Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
Partner with development teams on release management and the Global support teams to ensure quality support to our end users (New York / Montreal / London / Paris)