Website and Forum Coordinator

Job Title: Website and Forum Coordinator

Location: Hybrid, Bristol

Salary: £28,015 per annum

Job Type: Full time, 2-year fixed term

Working Hours: 37.5 hours

Closing Date: 7th June

The Role:

We seek a dynamic and driven Website and Forum Coordinator to join our team. The ideal candidate will be responsible for managing the Retrofit West Hub, which will include managing the forum and directory, as well as the overall company website. The purpose of the Hub is to support local businesses in the retrofit sector and encourage more retrofit projects.

The candidate should have a strong understanding of construction, be highly organised, and possess excellent communication skills. This role requires a proactive individual with a technical mind and a passion for achieving marketing objectives through creative content curation.

Main Duties:

Forum Management:

Play an active role within the forum - responding to posts, joining conversations and sparking new discussions.
Handle day-to-day moderation, approving posts, applying community guidelines and removing posts that don't meet them
Work closely with other teams and external partners to create regular new content within the forum, based on updates to products/services, best practices and trends within the industry
Creating and updating community guidelines, making sure they remain relevant and effective in growing a healthy forum community
Summarising insights and conversations and sharing them with the rest of the companyWebsite Management:

Oversee the company website, ensuring that content is up-to-date, relevant, and engaging
Regularly monitor website performance, analyse user feedback, and implement necessary changes to improve user experience and enhance online presence
Coordinate with the web development team for any technical issues related to the website and ensure timely resolution
Implement SEO strategies to improve the company's online visibility and search rankings
Researching industry-related topics to develop unique and original content that supports organisational goals and strategies
Launch optimised online adverts through Google AdWords, Facebook etc. to increase company and brand awarenessGeneral:

Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts
Assist in the preparation of reports
Team collaboration to develop content and ideas to support digital marketing activities and social media campaigns
Any other duties as required by line managerIdeal Candidate:

Qualifications:

GCSE/'O' level Maths and English or similar education levelKnowledge:

Some knowledge of the construction industry
Some knowledge of website managementSkills & Abilities:

Excellent written and verbal communication skills
Self-motivated and highly organised with excellent attention to detail
Good at facilitating professional networking activitiesTechnical Skills:

Experience of WordPressKey Skills:

Strong communication skills
Good organisation skills
Attention to detailBenefits:

Time off in lieu (TOIL)
Hybrid working
33 days of holiday (including bank holidays)
Company sick pay
A generous ethical company pension scheme
Opportunities for professional development
Cycle to work schemeEmployee Requirements:

Some travel to customer households may be required
This post may be subject to a DBS check if the postholder's responsibilities bring them into contact with children or vulnerable adults
The postholder will undertake domestic retrofit training as part of their induction (level depending on experience) training
There will be a six-month probationary reviewPlease click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Website Development, Website Manager, Website Support, Content Manager, Website Administrators, Website Owners, Website Coordinators may also be considered for this role