Senior Business Support Officer

Senior Business Support Officer
Lewisham
£22/hr
Start date: ASAP

Main Purpose Of The Job:

To provide customer-focused, efficient and effective administrative and clerical support to
To deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services
To support the accuracy, maintenance, and development of data and information systems in response to changing needs and to ensure effective implementation and review.
To provide on-going support and guidance to Business Support Officers.
Summary Of Responsibilities And Personal Duties:

The knowledge required to undertake these tasks will reflect the specific legislative, policy and operational requirements of individual services the postholder is designated to support.

General Administrative Support

Support, guide and mentor Business Support Officers on all aspects of the work, including providing input into the PES process as required. Receive, sort and distribute incoming and outgoing post (including via electronic systems)
for the division.
File records in an accurate and timely fashion and maintain electronic or paper filing systems using key systems such as EHM, LCS, ContrOCC.
Photocopy, scan and index documents to ensure information can be distributed to intended recipients.
Collate, print and distribute documents or materials as required by the team.
Knowledge

Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes
Working knowledge of one or more of the core services supported by the business support hub
Good working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018
Knowledge of financial procedures and regulations
Working knowledge of Health & Safety in the workplace

Experience

Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards
Good demonstrable experience of dealing with the public face to face, by telephone and via web enquiries