Call Response Agent

Are you ready for an impactful role that makes a difference every day? An exciting opportunity awaits you to become a Call Response Agent working for an independent charity based in Wallington. Join a team committed to providing support around the clock to the general public, where no two days are the same.

Position: Call Response Agent x 3

Location: Wallington

Slary: £24,145, plus fantastic benefits (free parking, pension, cycle to work scheme, employee discount scheme, Life Insurance x2 annual salary and a Birthday card and cake on your special day!)

Shift Pattern: Four days on, followed by four days off - Shifts across a 24/7 hour operation (Monday to Sunday)

Role responsibilities:

The purpose of the Call Response Agent is to ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.

📞 Record information from the public via telephone or other relevant mediums.

❓ Question sources to ensure the best information is received.

🖥️ Input qualified information onto the database, ensuring compliance with data protection and disclosure requirements.

🚨 In case of time-critical information or threats to life, contact Police Control Rooms/Major Incident Rooms for an appropriate response.

Your working week:

🕒 Shifts ranging from 10 to 12 hours, with appropriate breaks.

07:00 - 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

08:00 - 20:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

14:00 - 00:00 (10 hr shifts, 1-hour break, 9 hours paid)

21:00 - 07:00 (10 hr shifts, 1-hour break, 9 hours paid)

📚 First two weeks involve comprehensive training. 1st week = 09:00 - 16:00, 2nd week = 09:00-17:00.

Who our client is looking for:

📞 Previous experience in a call centre or customer-focused environments.

🤝 Ability to deal with emotionally challenging queries.

🔄 Understanding or experience with unsociable shift patterns.

🗣️ Excellent communication skills to ensure accurate information transfer.

Application Deadline: 12 pm on Thursday 3rd June 2024

Interview Dates: Thursday 13th and Friday 14th June 2024

Provisional Start Date: Monday 8th July 2024 (candidates available on this date and without pre-booked holidays in the first 6 weeks)

Applicants ideally will have a current DBS issued within the last 12 months, if you do not have a current DBS, you are still welcome to apply. However, if successful, our client will complete a new DBS check. You will also need to present evidence of your Right to Work in the UK.

Join our client in making a positive impact and creating a safer community. Apply TODAY!

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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