Şurada gönderildi: Diğer : Durham | Posted: |
Job Title: Technical Services & Training Manager
Salary: £45,000 per annum
Hours: Monday to Friday
Location: Leeds
A great opportunity has for a Technical Services & Training Manager has come up for a client of mine in the Leeds area.
Our client is a multiple award-winning Automotive Manufacturer who is at the forefront of Electric Vehicle technology and dedicated to a sustainable future. It is a very exciting time to join this growing company who are looking for someone to be part of their exciting journey.
The Technical Services & Training Manager role primarily focuses on:
Develop and implement business plans, strategy, and cases to support the development of the training requirement globally.
Liaise with external providers to support current and projected training along with product knowledge.
Liaise with internal departments on progression of service and repair requirements.
Provide all staff with the necessary technical training to be able to support the business.
Ensure the customer is handled professionally and politely and kept fully aware of developments from technical enquiries.
Handle customer complaints should they arise and escalate where required.
Feedback any issues, shortfalls and trends highlighted by customers regarding training or product.
Ensure that reports are processed in an accurate, timely and legible manner as required.
Ensure that all technical documentation is made available to staff, i.e., parts manuals are at the current level.
Identify areas of improvement and subsequently drive continuous improvement across the teamThe successful Technical Services & Training Manager must have the following skills and experience:
Technical experience on PCV or similar
Experience with training provision
Experience with business case planning and development
Ability to communicate effectively with all members of the business
Excellent computer skills to include Microsoft Office
Excellent written and verbal communication skills
Experience in a customer service environment
A proven track record of managing/supervising peopleWe’re looking to speak with suitable Technical Services & Training Manager candidates as soon as possible.
If you are ready to accelerate your career and this Technical Services & Training Manager position sounds of interest to you, please get in touch with Macy on the landline or email your CV to (url removed)
INDMM