Customer Service Finance Administrator

A friendly, professional, and relaxed Financial Services company based in St Albans are looking for a Customer Service Administrator to join a friendly and welcoming team.
This is a busy and interesting role where you will be processing administration and dealing with customers over the phone within their bonds team.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
This role will suit candidates that have worked in Financial Services previously.
What’s in it for you:
* Salary: Up to £28k depending on experience
* Hours: Monday to Friday 9-5.30
* 20 days holiday which rises 1 day per year up to 25 days
* Life Assurance
* Sickness cover
* Excellent training
* Social events
* Friendly and welcoming team
* Career progression
Key Responsibilities for the Customer Service Finance Administrator:
* Provide a personal service to clients from initial request to resolution
* Provide point of contact for Independent Financial Advisers
* Assist the Administration Manager, in the effective management of the HSBC account
* Process client requests e.g., new business input, change of address, valuations, encashment, and deaths and respond accordingly
* Obtain specialist technical support to resolve enquiries as required
* Refer ex gratia requests to the Complaints/Compliance team
For this Customer Service Finance Administrator role the client is looking for:
* 3 years + in Administration
* 1-2 years’ experience within Financial Services industry
* Minimum qualifications of GCSE standard or equivalent
* Good interpersonal, organisational and communication skills
* Ability to work to tight deadlines in a pressurised and fast-moving environment
* Ability to adapt to change with a flexible approach
* Strong communicational skills and good attention to detail
* Proficient in Microsoft Excel and Word
If you are interested in this Customer Service Finance Administrator role, please apply now!
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive, only shortlisted applicants will be contacted