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A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.
Role Responsibilities
The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As a 1st Line IT Support Assistant, you'll be part of a well-established Helpdesk team. Your responsibilities will include:
Providing first-line technical support to internal users from around the country via phone and email, resolving IT issues promptly and effectively e.g. mailboxes, desktop and printer issues
Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
Providing users with regular updates as to the status of their issue.
Identifying areas where the current IT systems can be improved.Rewards
As a 1st Line IT Support Assistant, you will receive:
A starting salary between £25,000 - £30,000 (depending on experience)
25 days holiday (plus bank holidays)
Optional membership of the company pension scheme
Bonus scheme
Initial training and mentoring from a senior Manager
Future potential for bespoke professional development, relevant training courses etc
Opportunities to progress to a more senior role within the IT team if desiredRequirements
To be successful in this 1st Line IT Support Assistant role, you should have:
Experience in a customer or technical IT support role
Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation
The ability to solve problems quickly and efficiently
Convenient transportation access to NewburyIf you think that you have what it takes, apply today to find out more
