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Job Description
As a Location Support Specialist for the Customer Service Center, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.
This hybrid role reports into our Market Business Tech Operations Manager and is based out of the Chicago Customer Service Center.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Act as Support Services’ extended arm on site for technical assistance and troubleshooting
Provide hands-on support for end users for incidents that cannot be solved remotely
Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)
Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only
Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement
Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *
Who You Are:
Relevant experience is more important than formal education. However, a Higher Vocational Education can serve as a good base
Experience in providing hardware and software diagnostics and support
Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.)
Proficiency in operational understanding of IT-infrastructure services, components, and architecture
Previous experience in vendor coordination with regards to problem-solving preferred but not required
Previous experience with working with ServiceNow tool preferred but not required
Problem solving
Service-minded
Solution oriented
Clear communication
Inclusive, positive, open to feedback, willing to multitask and learn on the job